Return policy

Thank you for shopping with "Heritage Craft". We take pride in our products and want you to be fully informed about our purchase terms.

1. Final Sale Policy

All sales are final. We do not offer returns or refunds for any products or services sold through our [Website/Platform] once a purchase is completed.

In case you wish to exchange the product due to personal reasons, applicable logistic charges will be deducted or added . Exchange request is eligible only within 24 Hours of receipt of the product.

2. Non-Returnable Items

This policy applies to all items, including but not limited to:

• Wood Carving Products ,Copper wear, Paper Machie products, Shawls ,Phirans,Co-od Sets ,Gemstones etc.

3. Exceptions for Defective or Damaged Goods

We only provide replacements or refunds for items that are received in a defective or damaged condition.

• Reporting Period: You must report any damage or defects within 24 Hours of receiving the item.

• Process: To report an issue, please contact us at contact.heritagecraft@gmail.com with your order number and photos of the damage. We will, at our discretion, provide a replacement or a refund for qualified cases.

4. Statutory Rights

Kindly note that no refund is applicable in case of :

1. Food items (wherein the food item has been tampered with/opened by the customer)

This policy does not override any mandatory statutory rights granted by local consumer protection laws in your jurisdiction.

Heritage Craft reserves the right to modify this policy at any time.